Omigosh -- took my son's car to another shop where the estimate was way more than the car was worth. Was SO discouraged and planned to sell it on Craigslist for whatever we could get. Not really being in a position to replace it, my dear son was talking about using his skateboard to get to work and college (in this weather?!) Yikes!
Brought it to Rob and explained the situation. I wasn't looking for a handout - just a second opinion. Long story short, he was able to fix it and replace two worn out tires for a little over half of what we were quoted at the other shop. I am so grateful...Most importantly because I know my son will be safe and dry this winter. Thanks, Rob!
Kim Blanquie - 5 Stars
I want to just say, "Thank you, Rob," for making my car feel renewed! I love it.... Fixing my the hole in my radiator (my heater wouldn't work because of the leak), flushing my transmission, fixing my fan in my heater, fixing the light on my shifter, and my fog light. And putting new struts on my back window so I won't keep running into the hatch because it won't go up far enough. All of these things and much more. I am so happy with the service and I know that you are a guy of integrity! I really appreciate being able to give you my vehicle and know that you would care for it just as you would your wife's car. The service that you give to your customers and friends is fantastic!
Tracy Coggin - 5 Stars
I am very pleased with the work performed by Rob to fix a coolant leak on my BMW(TM). I had previously taken my car to another repair shop who diagnosed the issue as a faulty gauge. Rob had the issue diagnosed correctly within about an hour, along with an awesome YouTube(TM) video explaining exactly what was going on! When the replacement parts were late in arriving from the dealer, Rob's wife drove across town late on a Friday afternoon to personally retrieve them so that Rob would be able to have the car back to me on Saturday. I'm so appreciative of the effort by both Rob and his wife in going above and beyond what anyone would expect from a repair shop. Rob is incredibly passionate about auto repair work and takes tremendous pride in both the work that he does and the quality that he delivers to his customers. It's awesome to have someone work on your car whose standard for quality and excellence exceeds even my own. I found myself a new mechanic!
Chad Fischer - 5 Stars
I took my car in to Rob Russell when it was having intermittent cold starts. He kept me in the loop on every step and even made a video showing what he fixed and why he fixed it. For me it is all about trust, which is why I usually dread taking my cars in for maintenance work. Rob definitely puts his customers first. I would much rather drive 35 minutes to his shop (which I did) then go across the street from my house and take it to someone I don't know.
When Rob gave me the quote, I didn't feel the need to shop around and do price comparisons. I knew he would give me the absolute best price he can and fix my car right the first time. My car was in and out of there in about a day too!
Jeff Halstad - 5 Stars